Careers at Seawings

Title: Reservations Supervisor
Functional and Line Reporting to: Reservations Manager
Location: Dubai, UAE

Sales and Service delivery:

  • Ensure delivery of Top class quality service to all Seawings Guests and the service standards are maintained at all times
  • Promote Up-selling of packages and Add-ons – F&B, Transport, Premier Seats
  • Monitor email responses and conversions of bookings
  • Assist team in Cancellations and service recovery
  • Maximizing Revenue Generation

 

Team management:

  • Managing Duty and On-call roster including Annual Leave planning
  • Team performance tracking and incentive payouts
  • Train Team on the packages and monitor service standards
  • Maintain team discipline and work schedules

 

Reporting and planning:

  • Flight Planning & projections
  • Yield Control and optimize Load factor
  • Circulate Weekly reports finance and Senior Management
  • Publish Conversion Reports and Staff Performance
  • Monitor and coordinate group proposals, bookings and charter fixtures

 

Experience:

  • Any Graduate – Graduate/Diploma in Travel, Tourism or Hospitality sector or IATA Certified desired
  • 5-6 years of experience in reservations for Hotels/ Restaurants/ Airlines/ Travel industry
  • With a minimum of 2 years in a Supervisory or Team Management role

 

Personality:

  • Able to be a brand ambassador
  • Good Telephone Etiquettes
  • Excellent written and verbal communication skills
  • Strong planning, organizing and consultative selling skills
  • Excellent interpersonal skills
  • Ability to lead a Team
  • Decisive and Proactive
  • Problem solving skills
  • Strong commercial acumen

Kindly send your CV to hr@seawings.ae

PAYMENT METHODS

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